pu9 Privacy Policy — Your Information Is Our Responsibility

pu9 ("we", "our", "platform") provides a safe and reliable online betting and casino service for players in Bangladesh. We take the privacy of your personal information very seriously.

This privacy policy explains how pu9 collects your personal information, how it is used, who it may be shared with, and what steps we take to protect your information. By using our platform, you agree to the terms of this privacy policy.

You are advised to read this privacy policy in full before registering or creating an account on pu9. If you do not agree with any part of this policy, you are requested not to use our platform.

We collect certain personal information in order to run the pu9 platform smoothly and to provide you with the best possible service. A detailed description of what we collect is given in the categories below.

2.1 Registration and Identity Information

When you create an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21 and above only)
• Email address
• Mobile number
• Username and password
• National ID card or passport number (for KYC verification)

2.2 Financial Transaction Information

We process payment-related information to facilitate deposits and withdrawals. This includes transaction details made through bKash, Nagad, Rocket, or bank transfer. We do not store full card or bank account numbers — only the information necessary to verify transactions is retained.

2.3 Technical and Usage Information

When you use pu9, we automatically collect the following information:

• IP address and device identity
• Browser type and version
• Operating system information
• Login time and duration
• Page visit and click history
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

To ensure responsible gaming and to prevent fraud, we store your gaming history, bet amounts, win and loss records, and bonus usage information.

pu9 uses your personal information only for legitimate and necessary purposes. The main purposes for which we use your information are as follows:

1. Account Management: Creating, verifying, and maintaining your account and providing you with platform services.
2. Identity Verification (KYC): Completing the Know Your Customer (KYC) process to meet regulatory requirements and to prevent money laundering.
3. Financial Transaction Processing: Securely completing deposits and withdrawals and verifying transactions.
4. Customer Support: Providing assistance via 24/7 live chat and email to resolve your questions, complaints, or issues.
5. Security and Fraud Prevention: Ensuring platform security, detecting suspicious activity, and protecting accounts.
6. Responsible Gaming: Monitoring unusual gaming behaviour and providing support where needed.
7. Promotional Communications: Sending bonuses, offers, and relevant updates subject to your consent.
8. Legal Obligations: Maintaining records necessary to comply with applicable laws and regulations.

pu9 may share your information with selected third parties in specific circumstances and only to the extent necessary. This sharing is always carried out within the scope of this privacy policy and in compliance with applicable law.

4.1 Service Provider Partners

We work with trusted third-party service providers to help operate the platform — such as payment processors, technology providers, and game developers. These partners are given access only to the information necessary to provide their specific services.

4.2 Legal Authorities

If a law enforcement agency or regulatory authority lawfully requests information, pu9 may provide the necessary information to meet its legal obligations.

4.3 Fraud Prevention

Information may be shared with industry bodies or security agencies as needed to prevent cybercrime, financial fraud, or misuse of the platform.

4.4 Business Transfers

If there is a change in pu9's business operations — such as a merger or acquisition — user information may be transferred to the new entity. Users will be notified in advance in such cases.

pu9 uses cookies and similar technologies to operate the website smoothly and to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the website. Without these, the platform will not work properly.
• Functional Cookies: Remember your preferences — such as language selection or login details.
• Analytics Cookies: Help us understand how users use the site so that we can improve the quality of our service.
• Security Cookies: Used for fraud detection and account protection.

5.2 Cookie Controls

You can control or reject cookies by changing your browser settings. Please note, however, that rejecting certain cookies may mean that some pu9 services do not work properly.

pu9 stores your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Account Information: For as long as the account is active and for a set period after account closure to meet regulatory requirements.
• Financial Transaction Records: Retained long-term in accordance with legal obligations.
• Communication History: For a reasonable period to improve customer service quality.
• Technical Logs: For a limited period for security and monitoring purposes.

Once the set retention period has ended, we delete the information securely or render it non-personally identifiable.

pu9 uses industry-proven, high-standard security measures to protect your information. The key components of our security framework are:

While we take the highest security measures, no method of transmitting information over the internet is 100% secure. We therefore advise you to remain cautious as well — keep your password private and always log out after using an unfamiliar device.

As a pu9 user, you have certain important rights over your own personal information. We respect these rights and are committed to helping you exercise them.

1. Right of Access: You may request a copy of the personal information we hold about you at any time.
2. Right to Rectification: If the information we hold about you contains errors or is incomplete, you may request that it be corrected.
3. Right to Erasure: In certain circumstances you may request that your personal information be deleted. However, we are required to retain some information for a set period due to legal obligations.
4. Right to Object: You may object to promotional communications or certain types of data processing.
5. Data Portability: You may request your information in a structured, machine-readable format.
6. Withdrawal of Consent: You may withdraw consent given for promotional communications at any time.

To exercise these rights or for any questions, please contact us. We will respond to your request within a reasonable time.

pu9 strictly provides services only to those aged 21 and above. We never knowingly collect personal information from minors.

Age verification during registration is mandatory. If we become aware that a minor has created an account using false information, that account will be closed immediately and all associated information will be deleted.

If you believe that a child or teenager is using our platform, please notify our support team immediately.

For operational purposes, your information may be stored or processed on servers in various countries. Regardless of where the information is processed, the same level of protection described in this privacy policy is ensured.

We ensure that any international data transfer is conducted with appropriate safeguards in place and that your information remains secure at all times.

pu9 may update this privacy policy from time to time. If significant changes are made to the policy, we will publish a notice on the platform and/or notify you at your registered email address.

The date of each revision will be noted at the top of the policy as "Last Updated". Continued use of the platform after any changes will be considered acceptance of the revised policy.

We therefore advise you to visit this page regularly and stay informed about updates.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us using the details below: